Frequently Asked Questions (FAQs)
- What is GoldTrade?
As name suggest we are dealing in gold trade. Gold trading is our family business since many generations. Our management start activity in Dubai, UAE since 2010. Generally, we are in gold business, apart from online gold trading we are selling or buying bullion bars and 24 karat jewelries.
- What services I get from GoldTrade?
You can buy, sell, or trade in precious metal like Gold, Silver, Platinum and Palladium. Physical gold and other precious metals can be purchased from our online store or through online platform. Also, you can order visit our store for buying and selling.
- How to buy gold or silver bars from GoldTrade?
There are three methods:
a) From our store: Visit our store and buy gold, silver or other precious metal bars or coins by paying cash money.
b) From our online store: We can online store for gold bars and silver bars and coins. You can choose one or more product from there and deposit money in our bank account. Later you can collect from our store or we will deliver at your doorstep if quantity is good.
c) Through Platform: Book your gold on our online platform at anytime from anywhere and redeem it in form of bullion bar later. Booking can be done by depositing only partial money. Rest of money can be paid at the time of delivery. If quantity is good, we can deliver at your doorstep.
- What is Online Platform?
We have state of art online platform which can be downloaded on mobile or desktop. The platform will show international spot price for gold and other precious metals. Gold price fluctuates at every movement from Monday to Friday. You can buy or sell gold, silver and other precious metals online and get benefit from this price fluctuation.
- Is there any need to open account to book price online?
Yes, you need to open Live Account to book price for buying gold or other precious metals.
- How can I open Live Account?
To open Live Account, fill Live Account registration form along with providing KYC documents on email@example.com. The process will not take more than few minutes.
- How can I access my Live Account?
You can download our platform on your mobile or on desktop. After login with credentials provided by us, you will be able to access your Live Account.
- Is there any charge for opening a Live Account?
Account opening is Free of charge.
- What is minimum amount needed to open Live Account?
Only with AED 1,000 needed to open a Live Account.
- What minimum quantity I can buy from GoldTrade?
Gold in different denomination present in our online bullion store. It ranges from 1 Gm to 1 Kg and through Online Live Account, minimum quantity will be one ounce. one ounce is equal to approximately 31.1 gm.
- Is there any other type of account other than Live Account?
Yes, you can open Gold Saving Account also.
- What is Gold Saving Account?
Gold Saving Account is a special account which can be open by anyone who want to convert his/her saving into gold. One can purchase gold online with small amount like AED 500 or above every month or at any time. Once gold quantity become more than one ounce, it can be redeemed in physical form.
- Can I sell the purchased gold or other precious metals back to GoldTrade?
Yes, you can sell your purchased precious metals online through your bullion account, or physically if the commodity was under your custody. In both cases, we are buying back on the international spot market prices.
- On what price I can buy or sell gold?
Gold price are fluctuating from Monday to Friday on platform. These are international spot market rates. You can buy or sell at any price as per your convenience.
- What is the difference between buying from the web store or through platform?
On platform you can fix the price at different rates, hold for months, can choose band later. Also, quantity can be different than your actual physical bar. Like if you want to buy total 100 gm you can buy 10 position of 10 gm or 5 position of 20 gm each. But at the time of delivery you can get one bar of 100 gm or 2 bars of 50 gm or similar other option.
While on web store, you need to choose exact weight or brand which you like to buy. Also need to pay full amount at the time of booking.
- In which currency I can fund my account?
We can accept AED, USD, or EUR, but bank conversion charges will be applicable.
- What are the charges on buying and selling through platform?
Very nominal charges will be applicable at the time of opening position. There will be no charge for closing the positions. For more details please contact at firstname.lastname@example.org
- How to fund Live Account or Gold Saving Account?
There are different solutions to fund your Bullion Account:
a) Cash Deposit at our store or office
b) Wire Transfer into our bank accounts
c) Bullion Deposit, you can deposit physical gold or silver bars. We purchase bullion bar on current market price and equivalent amount will be deposited on your Live Account.
- Can GoldTrade deliver gold outside UAE also?
Yes, we can deliver gold bars or coins outside UAE also in not restricted countries, but quarrier charges will be applicable.
- How do I withdraw my funds? Is there any restriction? How long does it take?
No restrictions at all. Intimate us by sending fully filled & signed withdrawal form, funds will be transferred to your registered bank account. This process may take up to 2-3 working days in normal market conditions.
- How long time does it take to redeem physical bars or coins?
It may take 2-3 working days in the normal market conditions.
- Which brands are available at GoldTrade? Are they certified?
All major brands are available with us. We have wide range of well recognized global brands like PAMP, Credit Suisse and VALCAMBI along with well-known local brands like Emirates, Etihad, Nadir, etc. All bullion bars & coins are matched with the Dubai Good Delivery Standards (DGD) or the London Good Delivery Standards (LGD).
- How I get market update and forecast?
All registered will get daily market updates and forecast on their subscribed email address. Apart from this we are updated news on our social media pages.