FAQ

General Business & Trust:

• What is Gold Trade?

  RKV Gold Trade LLC, operating as Gold Trade, embodies a legacy of expertise in precious metal trading, a family tradition upheld for generations. Beyond our digital presence, RKV Gold Trade LLC is deeply rooted in the physical gold market, facilitating the acquisition and sale of investment-grade bullion (Gold, Silver, Platinum) bars, alongside exquisite 24-karat gold jewelry.
  
  

• Is RKV Gold Trade LLC authorized to operate in Dubai?

  Yes, RKV Gold Trade LLC operates under the full authorization and regulation of the Dubai Department of Economic Development (DED), holding all necessary licenses. We strictly comply with all UAE regulations governing precious metal trading, including robust Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols to ensure a secure and compliant environment for all our clients.
  
  

• What services I get from RKV Gold Trade LLC?

  RKV Gold Trade LLC is your comprehensive partner for all precious metal endeavors, offering a diverse array of services meticulously crafted for individuals, small investors, and corporate entities alike. Our offerings span direct physical acquisition, dynamic online trading, and specialized investment and partnership solutions:

  • Selling Gold/Precious Metals (Dubai Office): You can directly purchase and acquire physical gold, silver, and platinum from our Dubai office, where our expert team provides personalized service and consultation.
  • Selling Gold (Online Bullion Store): Our secure Online Bullion Store provides a convenient and streamlined digital channel to buy physical gold, silver, and platinum bars from the comfort of your home, with insured delivery options.
  • Online Gold Trading (Trading Platform): Engage in dynamic trading using our cutting-edge online trading platform for gold trading, allowing you to buy and sell gold, silver, and platinum based on real-time market fluctuations and manage your holdings digitally.
  • Gold Saving Account: Our specialized Gold Saving Account is designed for small investors, enabling gradual accumulation of gold through flexible, regular contributions, with the option for physical redemption once a sufficient quantity is reached.
  • Introducing Broker (IB) Program: We offer a dedicated Introducing Broker (IB) program, providing individuals and agents with the opportunity to generate revenue by referring clients to our comprehensive precious metal services.
  • Corporate Client Services: RKV Gold Trade LLC provides tailored Corporate Client Services, assisting businesses in efficiently managing and executing large-volume precious metal transactions to meet their specific investment and operational requirements.
  • Bulk Gold Dealing: For significant acquisitions or sales, we facilitate Bulk Gold Dealing, offering competitive pricing, secure logistics, and discreet service for large-volume precious metal transactions.
  • Custom Gold Bar & Jewellery Provision: Elevating our offerings, we provide Custom Gold Bar & Jewellery Provision, allowing clients to commission unique, personalized gold bars or exquisite 24-karat gold jewelry crafted to their specific design and branding requirements.

  Whether you're looking to acquire physical gold, engage in active trading, build long-term savings, or explore business partnerships, RKV Gold Trade LLC delivers a secure, transparent, and versatile environment for all your precious metal aspirations.
  
  

• What security measures are in place to safeguard my precious metals and funds?

  We employ multi-layered security protocols to protect your assets. Physical gold holdings are secured in highly fortified, insured vaults. Our online platform utilizes advanced encryption and multi-factor authentication to secure your digital transactions and account access. All financial transfers adhere to stringent banking security standards.
  
  

• How do you assure the authenticity and purity of the gold you buy?

  Our commitment to quality is paramount. All gold bullion products we trade are directly sourced from reputable refiners and mints, and their authenticity and purity are guaranteed by their adherence to the stringent Dubai Good Delivery (DGD) or London Good Delivery (LGD) Standards. Each physical purchase comes with a verifiable certificate of authenticity.
  
  

• How is my personal and financial information protected?

  We adhere to strict data privacy principles. Your personal and financial information is handled with the utmost confidentiality, secured through robust technological safeguards, and processed in full compliance with UAE data protection regulations. We do not share your data with unauthorized third parties.
  
  

Physical Sell or Purchase

• How to buy gold or silver bars from Gold Trade?

  Our primary business is the sale of physical gold, silver, and platinum bars. We offer authentic precious metal bars to both individuals and companies at competitive prices.

  • At Our Physical Location: You are invited to visit our Dubai office or store where our team can guide you through the process of purchasing gold, silver, or other precious metals in person.
  • Through Our Online Bullion Store: Explore our selection of Gold bars, Silver bars and Platinum bars on our secure online bullion store. Once you've chosen your desired items, complete your payment securely online or via bank transfer. We then arrange for fully insured, certified delivery directly to your doorstep within the UAE, complemented by our commitment to buy back your purchase at our prevailing acquisition price.
  • Utilizing Our Online Trading Platform (Live Account): Designed for clients keen on daily engagement, our online platform allows you to purchase gold at any moment, from any location. You retain the flexibility to sell your holdings back through the platform or request physical redemption of bullion bars at a later stage. We also facilitate bookings with a partial upfront deposit, with the remaining balance settled prior to delivery. Secure doorstep physical delivery within the UAE is also an available option.
    
    
• What minimum quantity I can buy from Gold Trade?

  The minimum purchase quantities differ based on your chosen acquisition method:

  • Via Our Online Bullion Store: Our inventory includes gold in various standard denominations, ranging from 1 gram up to 1 kilogram bars and coins.
  • Through Your Online Trading Platform (Live Account): The smallest tradeable unit is one troy ounce, which is approximately equivalent to 31.1 grams.
    
    
• Can I sell the purchased gold or other precious metals back to Gold Trade?

  Absolutely. Gold Trade maintains a robust buy-back program for all precious metals originally acquired from us. You can divest your holdings either through your online bullion account (if the metal is held digitally with us) or by physically returning the commodity if it was in your direct custody. All buy-back transactions are processed at the prevailing international spot market prices.
  
  

• On what price I can buy or sell gold?

  When transacting on our online platform, your purchases and sales of precious metals are based on the real-time international spot market rates. These prices exhibit continuous fluctuations throughout the trading week, from Monday to Friday. Kindly note that our service charges or applicable commissions will be applied in addition to the displayed spot price.
  
  

• What is the difference between buying from the Online Bullion Store or through platform?

  The distinction between our Online Bullion Store and the Online Trading Platform lies in their purpose and flexibility:

  • Online Bullion Store: This channel is dedicated to direct acquisitions of specific physical products. You select exact weights and brands, and full payment is required upfront for immediate processing and dispatch.
  • Online Trading Platform (Live Account): This platform offers dynamic engagement for active participants. It allows you to:
    • Engage in buying and selling based on live market pricing without immediate physical redemption.
    • Accumulate holdings in flexible 'positions' – for example, acquiring ten 10-gram segments to total 100 grams, with the option to redeem a single 100-gram bar or multiple smaller bars later.
    • Maintain your positions over extended durations.
    • Initiate bookings with a partial deposit, with the remainder settled before physical delivery.
      
      
• Which brands are available at Gold Trade? Are they certified?

  Gold Trade proudly offers a diverse range of esteemed global and prominent local bullion brands, including but not limited to PAMP, Credit Suisse, VALCAMBI, Emirates Gold, Etihad Gold. All our bullion products rigorously adhere to and are certified under either the Dubai Good Delivery (DGD) Standards or the London Good Delivery (LGD) Standards, guaranteeing their unparalleled authenticity and fineness.
  
  

Physical Delivery & Storage:

• What are the delivery specifics and associated costs for shipments within the UAE?

  Within the UAE, we offer fully insured, secure doorstep delivery. Specific delivery charges depend on the value and weight of the order, and estimated delivery times will be provided at the point of purchase. Details are also available on our online bullion store's delivery information section.
  
  

• Is it possible to collect my physical gold or silver directly from your office?

  Absolutely. You are welcome to arrange for direct collection of your physical gold or silver from our Dubai office. To ensure a smooth process, please schedule your collection in advance and bring valid identification documents for verification.
  
  

• How is the insurance handled for physical deliveries?

  Every physical delivery dispatched from Gold Trade is comprehensively insured against loss or damage until it reaches your specified delivery address and is signed for. This ensures peace of mind throughout the transit process.
  
  

• Can Gold Trade deliver gold outside UAE also?

  Yes, Gold Trade extends its delivery services for gold bars and coins beyond the UAE's borders to most international destinations, provided they are not subject to global trade restrictions. Clients should anticipate applicable courier, insurance, and any potential customs charges.
  
  

• Can I Store My Gold Securely and Receive It Later?

  Yes, absolutely! We offer a truly unique and secure service that allows you to store your gold holdings electronically within our dedicated application. This means you can purchase gold from us and have it digitally represented in your account. You'll have no need for physical storage on your end, and you won't incur any storage expenses.

  What makes this service stand out is the robust security built into our electronic system. Your gold is always fully backed by physical reserves, ensuring its integrity and your peace of mind. When you're ready to take possession, you can simply request to receive your gold in kind, and we'll provide you with the equivalent physical bars. This service uniquely combines the convenience of digital management with the unwavering security of knowing your gold is always redeemable for its physical form.
  
  

Account & Support:

• What specific documents are necessary to open a Live Account or Gold Saving Account?

  To open an account, we typically require a valid form of identification (e.g., passport or Emirates ID) and proof of address. Our online registration form or Bullion Purchase Agreement will list all precise requirements, ensuring a smooth onboarding process.
  
  

• What is the procedure if I misplace my Live Account login details?

  Should you forget your login credentials, simply use the 'Forgot Password' link on our platform's login page. You'll be guided through a secure process to reset your password. Our customer support can also assist if you encounter any difficulties.
  
  

• What are your customer service hours and available contact channels?

  Our dedicated customer service team is available to assist you during 9:00 AM to 6:00 PM, Monday to Friday via phone at +971 50 9674 802, email at cs@goldtrade.ae.
  
  

• Are there any educational resources available for new precious metals investors?

  We are committed to empowering our clients with knowledge. Our website features a dedicated 'Gold News' section with market analyses and articles. We also plan to offer webinars and informational guides to help new investors navigate the precious metals market effectively.
  
  

Taxation (Crucial for Dubai/UAE):

• Does VAT apply to the purchase or sale of gold in Dubai/UAE?

  In the UAE, investment-grade gold (with a purity of 99.5% or higher, typically in bar or coin form) is generally zero-rated for VAT. This means no Value Added Tax is applied to its purchase or sale under current regulations. However, specific types of gold jewelry or gold with lower purity might be subject to VAT. We advise consulting with a tax professional for personalized advice.
  
  

• Are there any other taxes or duties associated with gold trading in the UAE?

  Currently, individuals trading gold as an investment in the UAE are not subject to capital gains tax. Import or export duties may apply to certain physical gold movements, particularly for commercial quantities or specific forms of gold. We recommend reviewing the latest UAE tax regulations or seeking professional tax advice for your specific circumstances.
  
  

Online Platform & Trading Specifics:

• What is Online Platform?

  We host a sophisticated online platform, accessible via dedicated mobile and desktop applications. This tool provides real-time international spot prices for gold and other precious metals, reflecting continuous market shifts from Monday to Friday. It empowers you to execute online buy and sell orders for gold, silver, and other precious metals, allowing you to leverage these price movements strategically.
  
  

• Is there any need to open account to book price online?

  Indeed, to access and utilize our online platform for real-time price booking and transactions, establishing a Live Account is a prerequisite.
  
  

• How can I open Live Account?

  Initiating your Live Account is a swift process. You can either complete our digital Live Account registration form available on our website, or alternatively, download, fill out, and submit the Bullion Purchase Agreement form to cs@goldtrade.ae. Both methods are designed for efficiency, typically requiring just a few minutes of your time.
  
  

• How can I access my Live Account?

  Upon approval of your Live Account, you can gain access by downloading our specialized trading platform application to your preferred mobile device or desktop. Your provided login credentials will enable you to securely manage your account and begin your trading activities.
  
  

• What is minimum amount needed to open Live Account?

  To activate and commence trading with a Live Account, an initial funding of $500 USD is required.
  
  

• What are the operational hours for the online trading platform?

  Our online trading platform operates continuously from Monday to Friday, providing 24/5 access to the markets. Please be aware that market holidays or specific maintenance periods may occasionally affect these hours, which will be communicated in advance.
  
  

• Will there be scheduled downtimes or maintenance for the platform?

  To ensure optimal performance and security, we occasionally schedule brief maintenance windows. Such instances are typically planned during off-peak hours and clients are notified well in advance through platform announcements and email.
  
  

• What occurs if my internet connection is interrupted during a trade?

  In the event of an internet disruption during an active trade, our system is designed to handle orders based on the last confirmed instruction. For any immediate concerns, our customer support team is readily available via phone to assist you.
  
  

• Could you explain what the 'spot price' represents?

  The 'spot price' refers to the current market price at which a precious metal can be bought or sold for immediate delivery. It's an internationally recognized benchmark, derived from global trading exchanges, forming the foundation of our pricing on the platform.
  
  

• Are there any undisclosed fees or supplementary charges?

  Transparency is a cornerstone of our service. All applicable fees for platform usage are explicitly detailed in our terms and conditions and during the transaction process. We assure you there are no hidden fees. For a complete understanding, our customer service is available to provide a full breakdown.
  
  

• Does your platform support advanced order types, such as limit or stop-loss orders?

  Yes, our online trading platform offers sophisticated order management capabilities, including the ability to place limit orders (to buy/sell at a specific price or better) and stop-loss orders (to limit potential losses). These features allow for more strategic trading.
  
  

• Is there any other type of account other than Live Account?

  Yes, alongside our Live Account for active trading, we also offer the Gold Saving Account.
  
  

• What is Gold Saving Account?

  The Gold Saving Account is specifically designed for individuals looking to systematically convert their monetary savings into gold. You have the flexibility to begin with a modest amount, such as AED 500 or more, and contribute regularly or whenever convenient. Once your accumulated gold quantity reaches or exceeds one troy ounce, you acquire the option to redeem it in its physical form.
  
  

• In which currency I can fund my account?

  We facilitate account funding in AED (United Arab Emirates Dirham), USD (United States Dollar), and EUR (Euro) . Please be advised that standard bank currency conversion charges may be applied if your deposit currency differs from your designated account currency.
  
  

• What are the charges on buying and selling through platform?

  We apply only nominal charges specifically when you open a position on our trading platform. There are no additional fees incurred for closing these positions. For a comprehensive overview of our fee structure, we encourage you to contact our customer service team at cs@goldtrade.ae.
  
  

• How to fund Live Account or Gold Saving Account?

  You have multiple convenient methods to credit your Live Account or Gold Saving Account:

  • Cash Deposit: Directly at our secure office or store location.
  • Wire Transfer: Funds can be transferred electronically to our official bank accounts.
  • Physical Bullion Deposit: You may deposit physical gold or silver bars. We will then purchase these at the prevailing market price, and the equivalent monetary value will be credited directly to your account.
    
    
• How do I withdraw my funds? Is there any restriction? How long does it take?

  To initiate a fund withdrawal, simply complete and submit our designated withdrawal form. Generally, there are no limitations on withdrawals. The requested funds will be transferred to your pre-registered bank account. This process typically concludes within a few business days under standard market conditions.
  
  

• How long time does it take to redeem physical bars or coins?

  Physical redemption of your bars or coins is usually processed within 2-3 working days under typical market circumstances. However, during periods of heightened demand or unforeseen market shifts, this timeframe may occasionally extend to one to two weeks.
  
  

• How I get market update and forecast?

  As a valued, registered client, you will receive bespoke daily market updates and analytical forecasts directly via your subscribed email address. Further market intelligence and current news can be found within our dedicated Gold News section on our website and across our official social media channels.